Swiggy — Issues coupon instead of refund

Address: Bengaluru

Food was not delivered as ordered, rider said he delivered the food( I HAVE CCTV FOOTAGE to claim that he didn't even enter my buidling premise), i receive a mail from Swiggy stating the food was delivered.

When I reached the customer care, they refused to pay my money back and initiated a coupon of 257rs excluding delievery charges.

I am just asking for my money here. Kindly help. Swiggy mentally harassed and made me beg past 12 hrs and has stopped all the communication channels to reach them.