[Resolved]  Swiggy — Issues with order delivery

I am currently residing in Hyderabad and off late we have been noticing that there is always a delay with the delivery of order from Swiggy. The reason cited is that the delivery partner has some “bike issue”
Given that Swiggy charges delivery and additional distance fee, the least we can expect from you is that orders are delivered on time. Me and my family have been facing the same issue almost every other order where either we have had to follow up (with long wait times) with Swiggy to find out where the order is or we sometimes get a call telling us the order will be delayed.
Quite frankly this is unacceptable and I would expect that if we are paying a premium for delivery then delivery of food should be seamless