Swiggy — Items are missing from my order

Today as there was occasion of rakhi, i ordered food for a family gathering .

I need help with my order #[protected]
Registered phone number : [protected]
registered email address: [protected]@gmail.com

which consisted of

following items are missing from my order
honey chilli potato *1
singapuri noodles* 1
Veg white sauce pasta *1
cheesy garlic bread*1
veg cheese burger *2
blue heaven mojito *2
aalu parantha *1

out of which
only aalu paratha *1 was delivered to me and rest of the items were missing . My sister took the delivery, as i was out tobring in sweets, as soon as i reached back i asked is the order delivered, she said yes, aalu paratha has been delivered, i asked what about the rest, she informed me this order has just this and nothing else . and after knowing this i immediately informed swiggy about the same .

for which it has now been 8 hrs since i am asking swiggy to refund my money, but they are denying to substantiate for the same, where i was suppose to enjoy the festival today i am continuously writing emails to swiggy for my hard earned money to be refunded, they have completely ruined my festival as well as my money is stuck .

i have always placed huge orders on swiggy ample number of times and have been a valued loyal customer, and nothing such happened, but i would never be able to trust swiggy from now onwards for even a penny.

i request consumer forum to please help me get my refund, and take strict action against swiggy for such behavior towards customer for harassment and failed services .

i want my refund for missing items, they can cut their charges but atleast refund me for missing items, as soon as possible .