Swiggy — Items missing but swiggy not refunding

My order id is[protected]
I ordered a ultimate savings bucket on 23/02/2022 which included a pepsi and I had paid additional 94 for a medium fries. I did not recieve the medium fries and I also did not recieve the pepsi and i recieved very few crispy and hot . I have gone through a lot of hassle by chatting with them and later I was asked to write and email and later the only response I got was we will pass the feedback and make sure this don't happen in future. I want my money back for the missing item and now that I have through all these hassle I need swiggy to compensate for it.