Swiggy — Language and communication

I placed an order on 22 March night from a restaurant near my house. The delivery time got increased . When I checked with shop..they informed it has been handed over to swiggy partner.Later when I checked with swiggy partner he informed he has been waiting for another order from the se restaurant.My food was delayed for 45 mins due to this.When I enquired reg it with Swiggy customer care team, I was informed that the customer care person was not able to communicate with the delivery partner as he doesn't understand both English and Hindi and he knows only the native Tamil. Swiggy should have customer representative who knows language specific to the region...very poor customer service