Swiggy — Melted ice cream

I had received melted icecream in delivery and when i asked them for a refund or a replacement, they sent me a message saying would you like to receive money in swiggy wallet or source account?
And 1 min later they send a message and said please ignore the previous message 👍
This is new type of scam started by swiggy customer support….although they can compensate for the issue they won’t compensate.