Swiggy — Melted Icecream - quality issue

Address: Hyderabad

Website: www.swiggy.com

I ordered Amul frostik from Swiggy instamart on 03/06/2023. The icecream was delivered in a fully melted form as if it was stored at room temperature for a few days. Even after contacting customer care, they say they won't give any refund. It is an unfortunate circumstance but are refusing to take responsibility that the instamart staff failed to store food correctly. Does Swiggy think people are dogs by sending such food. This food shows how much Swiggy doesn't care for storing food properly. Why should I pay for such food?

Look at the response of Swiggy team trying to shirk all accountability. They are sorry but no refund can be given. Wow..would Swiggy care enough to such disgusting looking food?