Hi,
I have ordered 1packet moghlai paratha and 1packet mixed noodles from Lacknow express, but I received 2packets of moghlai instead of mixed noodles.. I complaint in swiggy customer care, there was one guy, his name is Mrityunjay, I sent him food image, he was giving reply very late and kept the conversation on hold for more than 10mints after that didn't even understand the issue and just said reach out to customer care, I asked him to please transfer the chat to his senior manager so that I can have a conversation, you are not properly responding but he sent the same message again and again
Pathetic services, I have doubted it was not even a human being like a bot I was talking with. Disappointed. They hire this kind of customer service guy to resolve the issue of the customer? Who don't even reply on time take too long to give a reply. Customer ask something, he gives reply another thing.
We customers order foods from swiggy not for getting wrong items and even after received it no proper response.
I have sent them an email also but they didn't give any resolution
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