Swiggy — Missing items in Order Id:[protected]

Address: Chengalpattu, Kanchipuram, Tamil Nadu

This is Annamalai from Chennai. I placed an order with Swiggy. Order I’d is[protected]. I ordered 2 items. One is Verkadalai rice and other item is Sweet Pongal. However I received only Verkadalai Rice. Instead of Sweet Pongal they gave Payasam. When I asked for refund and compensation, they gave only refund after lot of time spent with calls and they did not give any compensation yet. This is unacceptable and it’s poor customer service. It’s a mistake from Swiggy, Delivery partner/Delivery guy. Collectively they failed to deliver an order correctly!