[Resolved]  Swiggy — My complaint is about my food delivery

II ordered for food at 1108pm it was to be delivered by 11.38pm.and I was informed at 11:45pm that there will be delay on delivery and I was informed it will be delayed by 10min and then I received another call explaining that the delivery agents vehicle is not starting they are redirecting another agent and it will be delivered within 25 more minutes.I understood their situation as it was raining .Now another agent calls me at 12:02 saying your order is here and when I check one of the order is missing and this second agent confirms that he didnt pick it and he has escalated it already.

I called their customer care I spoke to agent he says he can't do anything will give a partial refund.and then I called the escalation team member Patrick he says he will refund me with a voucher.

Its very poor and pathetic service