Swiggy — my money yet not refunded

Address:

RM no-410, koyna building,pmgp, mankhurd, Mumbai City, Maharashtra, 400043

It all happened on tuesday at sharp 11:27pm and it's nearly 9 days... When ever i contact their executive or through email... They simply say to wait for 24hrs... And after that they denied my problem by saying the money is already refunded but i have been gone through my bank account statement and even in my nearest bank branch but they money is yet not refunded... So i will wait for 2more days and then i will file a complaint against the company regarding their refund policy