Swiggy — My order was not delivered.

I had placed an order 2 days back and i had made onkine payment too.
I had put correct location and since i have been a regular user of swiggy, my location has never been a problem to delivery executives.
My phone has no incoming or outgoing call facility.
I wiated for almost the whole night for my delivery executive on the road.
He never arrived and in the morning i am getting notified that my order has been delivered.
And now when i try to make a complaint with the customer care service, all they are telling me is they cannot validate my complaint. How can you not validate my complaint?
This is ridiculous.
I have paid for something and i never got it.
And when i try to call the swiggy number it says there is no active order.
Order number
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