Swiggy — Need support regarding refund rrn

I made an order on 3rd November 2022 and paid rs1720 . The money was debited but the order was failed. I received a message from swiggy saying I will refunded. It's been 6 days and no refund yet. On speaking to many executives from swiggy support I was told by some that automatically initiation failed and they have initiated the refund manually. Some told me they have not captured the payment and I have to speak to my bank. On reaching the bank they gave me detail of completed transaction and detail of no refund by swiggy. I request you to look into the matter and process the refund. Order number is #[protected]