I have placed order on 10th March 2022 at approx 8 PM. Order was accepted & amount paid successfully. As it was birthday of my son so after placing the order I was busy in party. When I didn't received order by 9 PM then I checked it n found that the ordered is delivered. I tried to contact delivery partner but couldn't connected. Then after sometime somehow call connected to delivery partner and he replied that I have delivered the order to someone. When I asked him to verify the address he denied n said someone has asked me on the way near your location to deliver the order so I have delivered to him now I can't do anything. Then immediately I have reported the issue to swiggy through app. Chat was closed without resolving the issue. As my guest were waiting for dinner so I had placed the same order having order id[protected] with different mobile number. In chat assurance was given to take strict action against responsible person. But after 2-3 days when I found no response I again approached to supprt n after a long conversation supprt team has raised hand by saying "we couldn't help post 24 hours of order" while I had eaised the query immediately after the incident.
Here I am looking for reasonable compensation for my loss n mental harrassment by the company.
Attaching the chat done on both day:
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