Swiggy — No 1 fraud app

Swiggy is no1 fraud app. They take money for food and deleviers stale food. And after complaining for the same they say write email and we will get back to you within 10 hours after 10 hours they reply we will pass feedback to resturant
It's totally waste of money I have tried so many times to talk to them but they always say we will pass feedback
Please help me in proper way it's very frustrating