Swiggy — No Action for Expired food delivery

Swiggy Meat delivery is pethatic. They don't follow any SOP. order twice from different vendors first ( Fresko Choice) one they delivered expired chicken and Liver( which had heart and intestine) both I have through away. Didn't recieved any refund also doesn't seen to have taken action against the vendor. Second ordered Meat, which was full of Soup bones. raised issue but no refund again. On top of that we have to elobarete issue multiple times to their chat executive.