Swiggy — No action taken against non-delivery of orders

Address: Kolkata

In the last two food orders we placed in Swiggy, there were items missing from our order. In both the cases, when we raised a complaint through the Swiggy app, no agent was assigned to talk about the matter. An email came, asking us to wait, and eventually another enail response was sent the next day stating that:
"Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same." No resolution was provided.