Swiggy — No ordered items delivered, yet denied refund!

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: Ordered sweets but received noodles and idli sambhar.
Items ordered:
Besan Burfi - 1kg
Dhoda Special - 1kg

Order total is 507 INR and I had applied a coupon for 199 off. Paid 308 via Amazon Pay Balance.

On complaining, I got a voucher of 308 INR that doesn't let me get the same items unless I pay 199.

It occurred on: 4/11/2021

Expected resolution is that you issue refund and coupons. i.e. refund full 308 back to amazon or swiggy wallet and issue a coupon for 199 off.

Since you have already sent 308 coupon without my consent, I now expect you to add 199 to swiggy wallet money so that I can place the same order without paying extra money.