Swiggy — Not delivered my order by swiggy genie

Address: 1390, silver city greens, Zirakpur

I contact swiggy to deliver some of my stuff by their genie service. Swiggy guy came n picked up my stuff and left for the delivery. His name was also displaying in swiggy app. After 20 minutes another guy came n asked for my stuff but i told him that someone from swiggy came n picked up the order but now nobody is answerable for my product as it was not delivered. I have contacted many times but found no solution. Its a big threats if someone pick up our stuff and shows in the app that its delivered but you don't get it then what is the solution. I am raising a big problem