Swiggy — Not getting refund for the order which I didn't receive

Swiggy — Not getting refund for the order which I didn't receive

A adibhatk96 Nov 13, 2023 Nov 17, 2023 This thread was updated on Nov 17, 2023

On 12th Nov 2023 I had made an order on Swiggy. Order ID - [protected] Due to unknown reason, the order was marked as delivered on app but I didn't receive the order at all. I have reached out to Swiggy support team through the app and mail for refund, but they have not resolved it, in fact they have just taken this as feedback for themselves. This is very pathetic and unacceptable action from the team. Also to mention I have Swiggy One membership, yet this is the case. Hope this complaint will urge the support team to remediate their mistake and also bring awareness to fellow Swiggy users! Was this information helpful? No (0) Yes (0)

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adibhatk96

Nov 15, 2023

Swiggy team has not yet responded to this request. Looks like this is being ignored intentionally by them!

Swiggy Customer Care

from Bengaluru, Karnataka

Nov 17, 2023

Verified Support

Hi there, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.