[Resolved]  Swiggy — Not issuing refund for missing items

Address: Bandra, Mumbai

I ordered four litres of milk from Nature's Basket in Bandra on Swiggy, on Sept 3 and paid the bill online. Nature's Basket sent four 70ml packs instead, with a bill for the same but did not return the difference. Swiggy asked for the photos of their bill, and of the delivered products, and gave me a deadline of anywhere between 6-48 hours to get back. This should have been a straightforward process with an immediate refund since they have all the proof. And it's an online delivery platform, this is their USP. But the customercare is unable to issue the refund, can't explain the delay and keeps asking to indefinitely wait for the concerned team to respond. Need the refund asap as it's already been four days.