Swiggy — Not providing refund back.

My name is Vihaan Viswanath, I have placed order at Hotel Paradise in Andhra Pradesh.

Order No #[protected]

I did not receive my order because the delivery boy did not even call me and cancelled the order. I did not get a refund and I have been charged a cancellation fee of ₹441.00
The delivery boy name is Ch Jeevankumar

Despite calling a customer care executive and raising an email to [protected]@swiggy.in regarding this, I have not received a refund and they stated that they cannot do any monetary adjustments for this order", blatantly stating that they won't give a refund.

This is unjust and I need a refund, many others are facing such similar issues and aren't being solved. I need my refund back of ₹441.00