Swiggy — Not providing refund for stale food items

Address: Bangalore

Website: Swiggy.com

I made an order from Swiggy on the 1st of May from the restaurant Subway which included 2 Cookies. The cookies smelled really bad and had some sort of build up on them so we threw them out for safety reasons. I have raised it multiple times but the organisation has been absolutely rude in just sending automated messages again and again and not understanding the query hence trying to reach out to them here and request for my refund.