[Resolved] Swiggy — Order from Barbeque nation and Poor assistance from Help team

Yashikasharma09

from Dehradun, Uttarakhand

Dec 13, 2021

Website: www.swiggy.com/restaurants

Hi, I ordered a box from Swiggy. I had to follow up with the swiggy team as they kept saying we cannot track your account at the moment, even the Delivery partner faced an issue as the help ticked raised by him didn't reach out to him when he was trying to make a call to me, I kept waiting for 1.5 hours and then I got half order. I ordered Crispy corn especially with the order but they weren't there. I am so disappointed with this service.

The help team didn't know what to do they said they are unable to reach the delivery executive either, I had to step out of my locality and keep a check as we two were unable to track each other. I am totally disturbed by such an experience. No assistance was provided neither to me by the help team nor to the delivery executive.
Even the order was sent half.

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Jan 26, 2022

Complaint marked as Resolved

Swiggy customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

Swiggy Customer Care's response Hi Yashika, we apologize for what you went through with this order. We understand that this should have been handled well, we're here to help you. Please share the order ID via [protected]@swiggy.in, we will look into it and help you at the earliest.