[Resolved]  Swiggy — Order Id[protected]

Address: Hyderabad

I order food, I was waiting and it was more than an hour.

I waited patiently, noticed it was 15 monts away from my location.

Suddenly it was showing cancleed while i was viwing it in the app.

I notied the delivery partner cancelled, so I tried chatting with the delivery partner but no repsond.

I raised a chat with the Swiggy team- they told me that the delivery partner waited for 15 mints-

I raised a question to the chat team saying -why didnt he called me?
Why didnt he reached the swiggy team to ocntact me?
Wh was the app showing he was 15 monts away?

My questiones weren ot been address rather they made me feel as if I was asking for money

I asked the same quesry again and again

My chats were transfered withour informing me, they request for a call to discuss it, but later whe I said do call they said we cant as per the protocol wow, very smart move to avoid the conversation as it went to the worst level

Later they tried to offer coupons to settle it no and chats were transfered without informing me

They didnt even bothere to answer my questons