Swiggy — Order incorrectly marked as delivered and no refund received

Hello, on 29th November I placed order #[protected]. It was not delivered to me and the executive marked the order as delivered.

I sent multiple emails to your support none of them reached out to me.

I have the CCTV footage of that day to prove that the executive did not deliver the order. All this was explained in the emails and footage was also shared but no solution was provided.

This issue has been unresolved for the past 5 days. I need a refund for my order.

Find the link to the CCTV footage attached below there is footage from 29th November from 4.00 pm to 4.35 pm. As the executive marked the order delivered at 4.14 pm there is footage to corroborate the 15 minutes before the time of delivery and 15 minutes after the time of the delivery. As it can be clearly seen there is no sign of the executive arriving at the doorstep to deliver the order.

Link To CCTV footage
https://drive.google.com/file/d/14-lmtGhF-8Q70AyoKX-HnuJqr09Kihz2/view?usp=shari...⇄