Swiggy — Order not delivered and marked incorrectly as delivered.

Address: Sushant Lok II, Sector 57, Gurugram, Haryana, India

I'm a simple and honest consumer. I ordered Rs.971 worth of stuff from Swiggy Instamart on 28/6/22 around 3PM and my order was incorrectly marked as delivered.

I DID NOT RECEIVE MY ORDER.

Moreover, I didn't receive a single call from the delivery person. I tried calling him but his phone was switched off.

I tried contacting a multitude of Swiggy's customer service agents, who just kept closing the chat without actually resolving my issue.

One simple phone call with the delivery agent or a check by his immediate superior would've resolved this issue. I kept trying for more than 6 hours for the issue to be resolved and to atleast get my money back but to no avail.

I AM REQUESTING A REFUND.

Please give me back my money. I do not wish to make any purchases from Swiggy again. This has been a very disheartening and disappointing experience. You should not be cheating people out of their hard earned money. I would be happy to provide any further details regarding the order if my money can be dutifully returned. Thanks

Swiggy Instamart Order No.: #[protected]