Swiggy — Order not delivered and not providing any resolution

Address: Hyderabad

Website: swiggy.com

I have ordered from 99 bowls and the delivery is marked as done but the prder has not been delivered the delivery has been marked as delivered at 2:27 pm on 6th may but the agents entry at the security to the society is at 2:40 pm 6th may how can he mark the item delivered 10 minutes before even he entered the community. And when called back to ask the same to the delivery agent he harrased me and behaved disrespectfully. I spoke to customer care executives and also mailed to email support of swiggy but there is no response. Please help me with this situation i am left woth no choice but to approach consumer forum i hope atleast this forum will help me get a resolution