Swiggy — Order not delivered & money not refunded

I had ordered 2 times from Belgium waffels and Mr Kishor Kumar was assigned delivery executive both time he was unreachable
And immediately after picking up order he was selecting ordere delivered

I called swiggy custome care for help but got no help thet were too unable to reach delivery boy

For both times but even they where unable to reach delivery executive

I request swiggy to initiate refund for both the order and take action against the delivery executive

Order id for 1st[protected] & order id for 2nd order[protected]

Thanking you

Siddharth