Swiggy — Order not received and no solution

Website: Swiggy.com

I ordered from a nearby restaurant through swiggy but it was not delivered I immediately tried contacting the delivery executive but he won't pick up so I talked to customer care and they confirmed that he was not picking up the call so they told me to email and when I did they just said that since on the app it shows it was delivered there was nothing they could do this was the second time consecutively that swiggy disappointed with their service
This took place on May 19
My order id was [protected]