Swiggy — order not received and they took around 2 hours to tell they can not deliver the order

Address:

Alyssa Building, Ground Floor, 23, Richmond Road, Richmond Town, 560025

I have placed order at 1.33 PM and opted for express Delivery on 16th July 2019, because I was very hungry and needed food soon.

The status was "restaurant yet confirm your order" and the same status was there ever after 2 hours. I have had chat with customer care 3 times and they said, they will assign a delivery executive in 10 minutes. so it went on for an hour. So after two hours I called the customer care and a lady told me that they will cancel my order.

So I how can we trust swiggy, If a person is hungry and waiting for the food to be delivered, just to hear "we cancelled your order, you will get full refund". I don't care about the money.

- What about the time I wasted, they don't care.
- How trust able swiggy is, when they can't follow their process properly?
- Why can not they early if they can't assign a delivery executive.

I want to take this complaint seriously.

Kindly contact me if you want to speak to me.

Regards,
Sharath Lingaraj