Swiggy — Order not received Order id #[protected]

Address: Bangalore

Order id #[protected]
October 5
Delivery partner - Lalbabu Chaudhary
I ordered a cake for my friend Birthday.
I entered the location for the same in Koramangala Bangalore.
The Delivery guy went to some other location & was unable to come on location .
I even connected with the Delivery Guy & shared my current location.
Still he came late.
I got 2 miss calls from his side .
When I called back the order was showing delivered & the deliver partner stopped receiving calls even on WhatsApp.
The customer service provided is pathetic.
I tried contacting them right away but did not connect with an representative for 2 days.
Being frustrated I am posting this review.