[Resolved] Swiggy — Ordered not delivered and cancelled and amount not refunded

Chitrangi Sharma

Nov 29, 2021

Website: www.swiggy.com

I ordered a pre paid waffle cake from Belgian waffles vaishali nagar Jaipur from my another number that is [protected] registered on the name of suryanshu sharma. Order number[protected] . Due to some technical issue the number got switched off, I instantly called from my another number but delivery guy refused to deliver the pre paid order and ran away with it. He didn’t return the order to Belgian waffle store as well . This is highly wrong and unethical to dupe us of an pre paid order. I tried reaching customer care but I am unable to do so.

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Jan 6, 2022

Complaint marked as Resolved

Swiggy customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2021

Swiggy Customer Care's response Hi Chitrangi, we understand you're unhappy about the experience, as this is not the service we wanted to leave you with. Thanks for sharing the details. We have highlighted the issue with the team for review to apprise an update via email at the earliest. Please bear with us.