Swiggy — Package delivery 25/02/2023

I had ordered for icecream on 25/02/2023 11:40pm. I received a call from the call centre, the delivery boy is unable to connect my number, but the call centre is able to dial my number, even after explaining my complete address the delivery was not done, i asked the call centre person to cancel the order and refund my money to which the person denied, neither he was ready to share the escalation matrix for swiggy. Neither i received the order delivery neither I received the refund for the amount very pathetic service from swiggy