Swiggy — Paneer makhani biryani

Address: LACHIT NAGAR JAME MASJID, House no.21

I ordered two plates of panner makhani biryani from YES BIRYANI but only received one plate. There was also one packet of raita and one gulab jamun wherein there should be two of them both. Items were missing! I contacted the customer service for refunding my money or send me any other form of compensation but they were hesitant about it and said that this won't happen from the next time.
After all this happened, do you really think I am going to trust swiggy again? This is unacceptable from such a prestigious online food company. I literally paid a huge amount. Please kindly help me with this issue. I beg you to help me get what I deserve.