Swiggy — Penalty or dedication issue

Address: Gurgaon sector 57 near by BPTPtower my zone is gurgaon sector 51 GUR jalvayu tower, Gurgaon, Haryana

Hello sir I am chandan mistri
The order was taken by someone else and I did not receive it from the store then
Penalty imposed on Eid
Mi I'd number is 2058027