Swiggy — Pending delivery marked as complete

Order placed at 7:09 PM on Dec 11th was estimated to be delivered in 40 mins. It was barely picked up from the restaurant after an hour and immediately marked as delivered. It’s been 30 mins since then and I still haven’t received it and neither have is the “chat” option in the support section of Swiggy working. Need a refund since these are fresh cream pastries and such delayed delivery is not acceptable