Swiggy — Poor and pathetic service

I have taken the prime membership of swiggy by paying money in which they assure fast delivery service but most of the time they delivery very late and there help desk support have no answers over this issue, last 2 time i order food with order numbers[protected] on 31 july 2022, at 8:36 pm and the food is delivered by 9:50 approx which is supposed to be delivered by around 9:15 pm, thing happen to me on 29th july 2022, order number[protected], this order is also delayed . kindly help me out