Swiggy — Received a rotten food

Hi, l have made an order in swiggy on dated Aug 6, 2022.
Order delivery have taken 1.30 hrs to receive the food. After this much delay what I received is a rotten food.
I tried to communicate the customer service team on raising a help ticket. But response as no refund would be initiated..
This is not fair, we are trusting swiggy and we are making order thru your platform. Receiving un quality food and asking to eat is truly unethical.kindly have a look and process the refund.
Please find the order details and food in the attachment..