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Swiggy — Received damaged cake and decline to pay refund

This is the worst ever online platform for food delivery. I will never order anything from here .
Yesterday ordered a cake for kanha ji but they deliver it damaged and after a delay in delivery of approx 1.5 hrs. When I raised a complaint they said you will not get any resolution. Just rate the restaurant. How pathetic is this? It's a fraud company
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Hi Shivuv, it is disappointing to see you go through this with us. Apologies for the letdown, please share the order ID via [protected]@swiggy.in, we will look into the matter and help you with this.
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