[Resolved]  Swiggy — Refund 744

I made a payment of 744 to swiggy on 14 August 9:26 PM. The amount got debited but order was not placed so I again paid 744 and placed the order. I instantly went to chat support and was told that amount will be credited in my source account in 2 hours as the payment was not received by swiggy. Its been more than 24 hours now. When I went to chat support again, the guy told me that refund has been processed and I need to contact bank. I contacted my bank via call and they asked for ARN number. Swiggy support team told me that they can provide RRN number. What shoyld I fo with this RRN number when the bank is asking for ARN number. Also the bank has clearly stated
“ We hereby inform you that the transaction initiated by you is a successful transaction at our end.

Hence request you to please check the same with the beneficiary bank as the funds may be lying at their end.

For further clarification, please get in touch with the beneficiary bank.

Beneficiary IFSC Code: YESB0YBLUPI

Account no: 00226******0025”