Order #[protected] refund amount Rs.205 is transferred to swiggy money wallet from swiggy side, which is not activated at all. If I try to use the amount from the wallet, its forcing me to do KYC to use the transferred amount. Why do we need to submit our details to 3rd party vendors that too like food delivering agents for activating it.
If we request the customer support team to transfer the amount from swiggy money wallet to my source bank account, their response is, as per RBI guidelines this way of transaction is restricted. I agreed, but my question, did RBI mentioned/influenced anywhere to transfer the amount to the wallets which is inactive (without proper KYC completion).
Escalated the issue to the swiggy higher management & initiated refund process now. But strongly wanted to raise concern on their activities for creating more pressure on me unnecessarily & wasting nearly 1+ hours to initiate the refund process.
First of all, who gave authority to transfer the amount to an inactive wallet? If RBI directs you, where are those influencing points?
Will take this to higher level even more, if no action is taken from this forum. Ready to spend my time for this issue. I don't like to encourage such things.
Really, they have to pay for it. Was this information helpful? | 
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