| Address: Bundl Technologies Pvt Ltd, Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru 560029, Karnataka, India |
I have two horrendous experience with swiggy. Being a regular customer this has upset me regarding the service to great extent.
Case 1: On 29th October, 2024 I placed a order of two chicken items: 1) Wu Sapong along with addition of dry fish chutney+tomato king chilli chutney+pudina/coriander chutney.
2) Smoked chicken fry.
The second item, which is smoked chicken fry has been misplaced with pork by the restaurant. But pork is forbidden in my home and the wrong order is of grave concern. Swiggy customer executives said they cannot initiate refund as it is COD they can only issue me coupon. After much perusal they agreed and took my bank NEFT details in Google form. But I never received the refund.
Also, additives along with wu Sapong ( chicken) were missing for which I accepted the coupon. ( Order no #[protected])
2. On November 17th, I added few items to cart. And I was placing the order but I decided not to order and didn't pay and clicked the back button. It was automatically placed as COD order. I entered help and clicked cancel my order within 3 minutes and in the drop down menu selected due to reasons not enlisted here. The customer representative took couple of minutes for chat so 3 minutes elapsed and now they were saying cancellation charges will be applied as restaurant confirmed the order. The delay was at their end so why should I pay the cancellation charges? ORDER #[protected]
Swiggy is looting Indian people. I even wrote mail to [protected]@swiggy.in but no reply. Was this information helpful? | 
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