Swiggy — Refund issue of Rs.584

I have paid Rs 584 against an order on 31st December 2021 which i wanted to place on Swiggy instamart but it never got placed. they should actually rename it as Swiggy Lootmart. The amount got debited but order was not placed. I am receiving the same response from these nonsense and useless support team which they have but i have not received my refund yet. its been more than 15 days and i am struggling to get my refund. i have sent an email also but they are the silent witness of these things which is happening here.