Swiggy — Refund not getting Initiated post Failed UPI transaction

I had given an Order of Rs. 200 on Friday Night (2/12/2022). I tried making the payment via UPI where it failed two times consecutively. I contacted their Customer service chat, where I gave the grievance and to my Surprise I got the refund initiated for the first failed Transaction immediately. I got the refund within the next hour or so.
For the second failed transaction, I have still been contacting them for the past 3 days. When I talked to the Customer Service Chat guys on Friday, they asked me to wait for 72 hours. After, 3 days they are still refusing to atleast initiate a refund from their side, when clearly the amount was already debited from my bank account. Their customer service executives try giving the same answer always asking us to wait for 72 hours. When asked about the refund initiatiaion they say, they have initiated the refund, but I will not be able to check it from the "Active Refunds" Section in the app. They even are not providing a Refund Reference Number (RRN) to track it.
I have had always these kind of issues and I have lost some money already in such cases where they have never refunded the money, even though they debit the money from bank and shift the entire onus on the bank. Probably I think this is Swiggy's way to make money by cheating the Customers and looting them from their hard earned money.
Order Number for Reference:[protected] .