Swiggy — Refund not processed for duplicate order to my amazon pay balance

rahulparihaar

from HYDERABAD, Andhra Pradesh

Jan 6, 2022

Address: Hyderabad

On 25th Oct 2021 there were duplicate transactions processed from my amazon pay account at 1:10PM for a swiggy order of INR 357 but I didn't receive my refunded for the duplicate transaction processed. When I reached out to Swiggy they said that it will be processed within 48 hrs.
I tried calling them multiple times and every time the same response "it will be processed within 48 hrs". It has been more than a month now but I have received my refund.

Finally after loosing all hopes, I am raising this complaint on the consumer forum. This is highly discouraging and unprofessional.
@Swiggy: Request you to please look into this and get my refund processed.

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Swiggy customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2022

Swiggy Customer Care's response Hey Rahul. Please do write to us at [protected]@swiggy.in with all the relevant details. Our team will have this checked and revert with a resolution.

Jan 06, 2022

Updated by rahulparihaar The email id is protected, how do I write to Swiggy??