[Resolved]  Swiggy — Refund of my hard earned money - Order#[protected]

Address: 004, Shakthi Shelters, 2nd Main, 3rd Cross, Vasantha Vallabha Nagar, Near Krishna Nagar, JP Nagar 8th Phase

This order was never delivered to me. It is very bad that the delivery executive marked it as delivered. When I tried calling him he answered the call but kept on saying he will come to deliver it and later stopped answering the call.

I tried raising this complaint through the app but they asked me to send an email. I did not get time to send an email in my busy schedule. Finally sending it today.

I need a refund of my money.

It placed the order at 7:54pm and the order was marked as delivered by 8:08pm. It clearly says it was not delivered.

Please help me with the refund. If possible please throw that executive out of the company. People like him will spoil the company's reputation.

posting this here as I did not get any help when I reach out to swiggy support. Support people dont even read our comments properly. they just copy-paste a response that does not make any sense.
They say it should be reported within 5 hours. I did report within 5 hours but did that through the app. According to support rep this should be done by sending an email and this does not make any sense to me at all.

I need help to get my money back. Please help

Regards,
Jagadish M S