Swiggy — Regarding fund issue

Ranishatakshi

Aug 12, 2022

Address: India

I have ordered a chocolate belgium cake yesterday. Order id is[protected].
The cake was delivered twice by the baker and was completely ruined both the times.
And tried to blame deliver partner, but the cake was uncooked and there is no fault of delivery partner at all.
Yesterday at 11.30 cake it has arrived. Celebration was ruined, my 4 hrs has been wasted by your customer support executive.
In every 10 mins, customer support executive has been changed.
Totally unethical and unprofessional behaviour was shown by your side.
Not able to resolve this issue.
After 45 mins, call has been disconnected and then there is no call back till now. I also realised the call was not toll free, swiggy didn't bother to call from their end to resolve a issue.
Just tell me what steps should be taken by me against you guys.

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Aug 12, 2022

Updated by Ranishatakshi I have tried to contact the customer care executive, they just told me to do the mail on the email id. And there is no reply on my email as i have sent them 4-5 emails within 3 days. And they always told me our email team will reply to you over there.
Today, after three days I connected with their escalation desk manager and she clearly told me " I just recheck from my end and we will not be able to provide any compensation for the hassel you faced". These are her words and she just closed the conversation without asking me.
I am attaching the image of the cake which i have recived.