Swiggy — replacement or refund issue

I ordered tandoori chicken and malai tikka from swingy. Delivery boy is moving here and there and delivered the order in 30 mins but the distance of 5 mins only. The order seemed to be stale and a bit smelly. I paid (600 INR) for this. when I complain they said they will share feedback.
I am confused ... did I pay for fill up there feedback form?
They guys are cheating customers taking payment and sending stale food, which is really a serious issue.