Swiggy — rotten item

Address:

Banjarahills, road no1, Maheshwari Towers, B-42, Hyderabad, Telangana, 500034

I ordered a cake on my nephews birthday of 1kg worth 760₹- and I received a 500g rotten cake which leaking some dirty liquid and when i asked for a replacement the customer care executives are simply denying it!!! This is not acceptable as i was depending on swiggy entirely but i was disappointed and my nephew’s BIRTHDAY WAS RUINED! And all you can say is that you will do better in future? Be assured? What kinda answer is that to a customer who’s money went down the drain?! Please do the needful regarding this incident. I hope you guys will not let me down. Thank you.